Rules and penalties

The Hotel Chalet Svizzero reserves the right to request a deposit by credit card, through the link that the customer will receive via email or whatsapp. At the client’s request the management can accept a deposit paid by bank transfer. In the event of a refund, € 25 will be retained to cover costs incurred. Cheques are not accepted.

Unless otherwise agreed, the following conditions apply. Reservation is confirmed on receipt of a deposit equivalent to 100% of the total stay. In the event of cancellation:
1– received at least one month before the arrival date: deposit will be fully refunded excluding € 25 to cover costs;
2– received at least fifteen days before the arrival date: 30% deposit will be refunded excluding € 25 to cover costs;
3– received less than fifteen days before the arrival date or in the event of NO SHOW: the entire deposit will be kept.

Peak season (New Year holidays): all reservations are NOT REFUNDABLE. High season limited to the 4 weeks from the first Saturday in February to the first Saturday in March inclusive, and to the 2 middle weeks in August: the management could only accept NOT REFUNDABLE reservations.

The management must be notified of the cancellation in writing: otherwise, it will be invalid and considered as a NO SHOW. The deposit paid will be deducted at the end of the stay. Reduction of the stay will not exempt the client from paying for the entire stay booked.

The hotel has an agreement with the insurance company Allianz to cover cancellation charges.
1- for the deposit: http://www.aga-affiliate.it/eng/htlsvizzerocour1.
2- for the total amount: http://www.aga-affiliate.it/eng/htlsvizzerocour2.

For matters not specifically included in the above rules, the Region of Valle d’Aosta’s hotel conventions shall apply, revised every ten years by the Regional Council with special resolution.

Aosta Valley hotel uses

Art. 1 – Conclusion of contract
1. The contract between the hotelier and guest is concluded once the guest, after the hotelier has accepted the request, confirms the reservation by letter, fax, e-mail or similar means.
2. It is usual for the hotelier to request a confirmation deposit of up to a maximum of 30% of the price of the booking.
3. In the case of reservations guaranteed by credit card, the guest can usually book at the participating hotel by providing their credit card details.
4. Guarantees between participating hotels, guests and credit card issuers are regulated by the provisions contained in the specific agreement signed by the hotelier with the international credit card company.
5. In the absence of a guarantee, cheques, travel agency vouchers and credit cards may not be accepted, at the hotelier’s discretion.

Art. 2 – Contract duration and conditions
1. If a longer duration has not been expressly agreed and duly documented, the contract duration is one day.
2. If a guest intends to renew the contract he/she must inform the hotelier in time and always subject to the hotelier’s discretion.
3. Guests may usually check-in after 2pm, except when otherwise agreed in advance with the hotelier.
4. Rooms booked in person or by telephone, fax or e-mail, unless otherwise agreed in advance, will be held until 6pm on the arrival date. Rooms booked with payment of a deposit or other guarantee, will be held until 10am on the day following the expected arrival date. Delayed check-in does not entitle guests to stay beyond the booked period.
5. Guests must vacate their room by 11am on the departure day. Failure to do so will entitle the hotelier to charge for one extra day. The guest has the right to leave their luggage, free of charge, in a room provided by the hotelier for up to half a day and, in any case, no later than 10pm.
6. In the event that the hotelier, for causes not due to force majeure, is unable to comply with the contract entered into, s/he will offer the guest similar accommodation in an establishment of the same or superior category, and is liable for any price difference. In the event that the hotelier is unable to find alternative accommodation, the guest is entitled to a refund of double the confirmation deposit, without prejudice to any further claims for damages.
7. In the event that the guest does not accept the alternative accommodation, offered according to the terms in the previous paragraph, the hotelier shall return the confirmation deposit.
8. Guests are required to occupy the rooms in accordance with the requirements specified in the contract, which have been booked for them for the agreed number of people and stay duration.
9. If the guest terminates the contract before the agreed arrival date, the hotelier is entitled to charge compensation equivalent to the price of the unused days, upon demonstrating the loss incurred, or, in the event that a confirmation deposit has been paid, s/he is entitled to withhold the full amount thereof,
10. If the guest does not check-in before the indicated arrival date, the hotelier is entitled to charge for the unused accommodation.
11. If the guest leaves before the agreed without good reason, the hotelier may charge for the accommodation for the booked days, upon demonstrating the loss incurred, less the amount corresponding to the partial or total reuse of the vacated room.
12. If there is duly documented just cause for early departure, the hotelier may not claim compensation for more than three nights’ accommodation.
13. The hotelier may request advance payment for the service when guests have no luggage or when the reservation has not been guaranteed by credit card,

Art. 3 – Guest rights and duties
1. Using the hotel’s services requires payment of the related prices, according to the prices displayed in the hotel reception area.
2. Any discounts or concessions to which guests believe they are entitled shall be made known immediately, and cannot be used in conjunction with any other offers.
3. Guests sent by a travel agency shall only be permitted to use discounts and concessions previously agreed with the agency. Therefore, the guest is not entitled to refunds or reductions in relation to promotions or discounts offered by the hotelier.
4. It is forbidden to prepare meals in hotel rooms, use washing, ironing, or heating equipment or any other unapproved use of the hotel’s power supply. Permitted equipment includes CE-compliant electric razors, hairdryers, mobile phone and PC chargers, with suitable adaptors if required.
5. Guests must inform the hotelier at the time of booking if they require cots and/or highchairs for babies and children under three years. If guests fail to request these, the hotelier shall not be held liable for any bad service due to the lack of communication.
6. Guests must inform the hotelier at the time of booking if they wish to bring pets. Only domestic animals are permitted in the hotel, upon explicit authorisation of the hotelier and possible payment of a fee, notified and agreed in advance. Animals permitted in the hotel may not linger in communal areas, unless specifically permitted, nor may they be taken into the breakfast room or restaurant, except in the case of guide dogs for the visually impaired. Guests must keep the animal in their own room, ensuring that the animal does not disturb or damage the hotel facilities or third parties. Dogs must wear muzzles when outside the room, Guests are responsible for any damage caused by their animal to persons or property,
7. Guests must notify the hotelier of any equipment that could cause damage to the hotel or third parties, and must only use the equipment in the appropriate areas and means provided by the hotelier.
8. Guests are not permitted to consume their own food or beverages in the hotel.

Art. 4 – Board
1. The term “full board” refers to accommodation plus breakfast, lunch and dinner; “half board” refers to accommodation plus breakfast and one other meal (usually dinner).
2. Drinks and extras are generally not included in the agreed price.
3. Meals must be consumed in the location and at the time indicated by the hotelier; meals served in the room, where available, may be subject to a supplement.
4. Meals that are not consumed, for whatever reason, will not be refunded, unless “half board” has been agreed upon in advance.
5. Guests wishing to book full-board or half-board accommodation must notify the hotelier upon booking or on arrival at the latest.

Art. 5 – Extra beds
1. The price of a single room in which an extra bed has been added, upon the guest’s request according their requirements, shall not exceed the price of a twin room. If the extra bed is added to a twin room, an additional percentage may be charged if declared in advance.
2. An individual guest occupying a twin room due to the unavailability of a single room, shall be charged the price of a single room.
3. An individual guest who decides to occupy a twin room will normally be charged an additional fee which shall not exceed the price of a double room.

Art. 6 – Lost property
1. Items found in the hotel shall be handed in to management, who will keep them for twelve months.

Art. 7 – Quality protection
1. In order to protect the quality of services offered to guests, it is customary not to offer discounts or concessions that reduce the maximum stated price by more than 50%.